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Phoebus/ Shipping
Delivery · MMXXVI
Phoebus · Delivery

Ships from Madrid

Every order is packed by hand and sent within 48 hours. Spain and the rest of Europe — we deliver to both, carefully

Dispatch Within 48 hours Monday to Friday. Orders placed after 2pm ship the following business day.
Packaging Recycled paper No plastic. The candle is wrapped in tissue and set in a kraft box. Designed to arrive as it left.
Tracking Always included You'll receive a tracking link by email as soon as your order leaves Madrid.

Delivery zones

Two zones · Europe
Destination Delivery time
Spain
2–3 days
Portugal
3–5 days
France
3–5 days
Germany
4–5 days
Destination Delivery time
Italy
4–5 days
Netherlands
4–5 days
Belgium
4–5 days
Rest of Europe
4–5 days

— Pricing to be confirmed. All orders tracked.

Your order, step by step

From Madrid to your door
Day 0
Order confirmed
You'll receive a confirmation email immediately. We begin packing the same day if the order arrives before 2pm
Day 1–2
Packed & dispatched
Your candle is wrapped in tissue, boxed in kraft, and handed to the courier. A tracking link arrives by email
Day 2–5
On its way
In transit across Spain or Europe. You can follow it at every step using the tracking link we sent
Arrival
At your door
Open it slowly. The candle needs 24 hours to settle after transit before the first burn

Returns & exchanges

14-day policy
01 / Window
14 days

You have 14 days from delivery to request a return. The candle must be unopened and in its original condition

02 / Process
Write to us

Contact us at the link below with your order number. We'll arrange collection and process your refund within 5 business days

03 / Damaged
We'll sort it

If your order arrives damaged, photograph it and write to us within 48 hours. We'll send a replacement at no cost

Questions about your order?

We're always
just a message away

Contact us